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The title may deceive you into thinking I’m writing about the economy or financial matters. It may deceive you into thinking I’m writing about gas prices and quality, however, customer service and employee encouragement is my focus here.
I want to tell you two separate stories, simple and short, about a female filling up her car in Amman. Yes, female. Only for the fact that females are treated differently in gas stations.
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Brief Description
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Conclusion
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First Story
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- Car needs gas.
- female looks for the closest gas station (which happens to be Jordanian).
- Its 8 am.
- The gas station smells bad.
- The gas station is filthy and unclean.
- Female dressed up in work cloths (necessary fact to be stated).
- Employee is wearing dirty cloths and smells bad.
- Employee fills up the gas with a frown on his face, feeling like crap for doing his job (since he’s underpaid and unappreciated).
- Man comes up to take the money, he looks straight into the window in a sleazy way and leers at her.
- Female feels violated.
- She leaves the gas station to work feeling disrespected and distressed.
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Man is unhappy with his job. Man is not cheerful. Jordanian gas station treat him with disrespect for what he does, he is underpaid (probably) and under appreciated by the gas station owner and finally, his unhappiness is contagious to everyone around him.
The part when he makes the female feel uncomfortable, well I have no explanation to be honest, but its still equally important.
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Second Story
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- Car needs gas.
- Female drives to a specific station further away (total).
- Female gets greeted with a nice smile.
- The gas station is clean and doesn’t smell.
- The gas station has lanes that cars follow and usually an employee on every lane.
- The employee is wearing a clean uniform.
- The employee has an onsite supervisor who treats him well and is also in clean white polo shirt.
- The employee fills up the car with gas with a lovely smile on his face and greets the female in a very polite manner.
- The employee cleans the cars’ glass windows (as a free service), without looking through the window in a perverted way.
- Female offers money for this service, the employee refuses with a smile on his face
- Female calls on the supervisor to tell him that filling gas has never been such a pleasant experience and leaves to work with a lovely smile on her face.
- Employee is rewarded with better wage or other measures such as employee of the month
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Employee is probably (as I think) paid better than any other employee in a Jordanian gas station. He is treated with respect and he’s taught customer service. In consequence, the good treatment is contagious and leaves the female happy. She goes to work happy and feels awesome for the rest of the day (I may be pushing it here lol, but you get what I’m saying).
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Constant variables that need to be considered:
- Both employees are Jordanian.
- Both stations are in West Amman.
- Both episodes occurred with the same female.
- Both episodes happened in the same month.
So, why can’t other Jordanian gas stations be that good? why can’t they treat their own citizens well?
I don’t think its rocket science and NO you don’t need tons of money to be able to have a clean gas station with good customer service. I’m no business oriented person, nor am I a HR guru, but treating customers with respect (both men and women) is essential and shouldn’t be labeled as something made solely for big cooperation’s and rich people.
You may think I’m generalizing and that I may find a good and clean Jordanian gas station like Manaseer Gas Stations, however, the majority of gas stations I experienced line with the first story and if you know a good Jordanian gas station that made you smile when leaving and treated you with this much respect, please let me know. I would love to shift my customer loyalty to somewhere that’s local.
I believe we can be better if we try. It saddens me that I no longer want to spend money filling up gas at a Jordanian gas station. It saddens me that I may be part of why this employee is being underpaid and unappreciated. It gives me heart ache that I need to burn more fuel and increase my carbon footprint a little bit more to get to a specific station where I feel comfortable and well treated.
And finally, Yes, that employee in the second story has secured one more customer.
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Total Gas Stations vs Jordanian Gas Stations
I see light at the end of the tunnel, hope that you do too :)
Because most of the Jordanian companies/stores don't focus on customer satisfaction, or don't Care for it altogether, and the Jordanian citizen has to deal with many of those, which in turn might explain it.
But i like how some new gas stations are starting to spread :) the service is good and i can confirm that
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